Delivery, Returns & Cancellations

Delivery

We aim to despatch your order within 14 working days but this is not guaranteed- however if our lead times are extended we will contact you as soon as we are able to inform you of any changes. Bespoke orders may take longer- but this will be discussed with you during your consolation. If you urgently need an item please do get in touch as we always try to help you out.

 

UK & Europe Deliveries

All of ouritems are send through ROYAL MAIL 1ST CLASS SIGNED FOR and is charged on a case by case basis. To request a courier service please do feel free to get in touch. 


Orders up to £30.00 GBP will be despatched by standard first class post. Postage & packing will be charged at £3.95 GBP per order. Tracking information can be supplied on request. Orders over £30.00 GBP will be despatched by 1st class Royal Mail Signed For Delivery and will require a signature. Postage & packing will be charged at £4.95 GBP per order. Tracking information can be supplied on request. Orders of £100.00 GBP or more will be despatched free of charge by 1st class Royal Mail Signed For Delivery and will require a signature. Tracking information can be supplied on request.

European Delivery
All orders will be despatched by Royal Mail International Tracked and Signed for service. Postage & packing will be charged at £15.50 GBP per order. Tracking information will be supplied on despatch.
Postage is charged at cost so if the actual cost on despatch is less than this amount, you will be credited the difference.

Rest of World Delivery
All orders will be despatched by Royal Mail International Tracked & Signed service. Postage & packing will be charged at £27.00 GBP per order. Tracking information will be supplied on despatch.
Postage is charged at cost so if the actual cost on despatch is less than this amount, you will be credited the difference.

 

If you are returning an item- please do get in touch as soon as possible to arrange. Make sure you include your contact details, invoice or order number and the item is in its original unused state and packaging. 

Please note we do not accept returns, refunds of cancellations on bespoke orders (unless they are found to be faulty- please see our terms and conditions for further information) please get in touch as soon as you can to see if we can rectify any issues. 

 

 

If you need to return an item(s) for an exchange or for a refund, please notify me within 14 days of receipt. Then please repackage carefully and return in original unused condition with label(s) attached, within 28 days of purchase. Please enclose your Packing Slip with your contact details, Invoice or Order number, reason for return and item(s) you would like in exchange. Please obtain a Proof of Posting.

UK customers – return by the same Royal Mail service as sent and obtain a proof of posting. Unfortunately I am unable to provide a free returns service.
If you would like to exchange an item, the replacement will not be despatched until the original item has been received by me. Postage will be charged at my standard rates when replacement items are despatched.

Leathergoods are guaranteed for 12 months from purchase subject to correct use and care, though it is hoped that your leathergoods will give you good service for many years.
Refunds, exchanges or replacements will not be given for accidental damage or for items damaged through misuse or neglect.
All refunds will be given as soon as possible after goods are received by ESB Leather and definitely within 30 days of cancellation or return, taking into account the original method of payment. Postage and packing costs are not refundable.

Terms & Conditions

Delivery

Privacy Policy 

When browsing & shopping you agree to these T&Cs. The term ‘Saddlery Studentr’, Lucy Cushley or ‘us’ or ‘we’ refers to the owner of the website and business. 'You’ refers to the user or viewer of our website.

Please only continue if you agree to the following terms of use:

  • The content of this website is for your general information and use only. It's content and prices are subject to change without notice.

  • Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We (ESB Leather) are committed to safeguarding the privacy of our customers and website visitors; in this policy we explain how we will use and take care of your personal information in line with the current GDPR. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy

Collecting personal information
We may collect, securely store and use the following kinds of personal information:

  • Our website (along with nearly all other websites) uses cookies to help us provide you with the best experience possible. Cookies are tiny text files containing small amounts of information which are downloaded on your computer when you visit certain webpages. In no way do cookies harm your computer or contain any information that personally identifies you. You have control over Cookies, please see our full Cookie Policy for further information on this

  • Information that you provide to us when ordering and/or registering with our website (including your email address)

  • Information that you provide to us for the purpose of subscribing to our email notifications (for order/despatch confirmations, enquiries) and/or newsletters (including your name and email address)

  • Information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address and card details)

  • Information that you post to our website for publication on the internet (including your user name, and reviews)

  • Information contained in or relating to any communication that you send to us

  • any other personal information that you choose to send to us

Using personal information
Any personal information given to us through this website will be used only for the purposes detailed below: 

  • administer our website and business

  • personalise our website for you

  • enable your use of the services available on our website 

  • send you goods purchased through our website

  • improve our products and services

  • send invoices and payment reminders to you and collect payments from you

  • send you email notifications relating specifically to your order(s)

  • send you our very occasional email newsletter, only if you have requested it. You can inform us at any time if you no longer require the newsletter and wish to be unsubscribed.

  • deal with enquiries and complaints made by or about you relating to our website

  • keep our website secure and prevent fraud

If you submit personal information for publication on our website such as a review of one of our fabulous products, we will publish and otherwise use that information as permitted by you. We will never supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

All our website financial transactions are secure are handled through our payment services provider, PayPal. Payments made over the telephone or via Bank Transfer will be handled confidentially and securely and none of your payment details are ever stored. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website or offline, refunding any payments and dealing with complaints and queries relating to these payments and refunds.

Disclosing personal information
We take your privacy seriously and we may only disclose your personal information:

  • to the extent that we are required to do so by law,

  • in connection with any ongoing or prospective legal proceedings,

  • to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk),

  • except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online or in person. Whilst we are fully PCI and GDPR security and protection compliant according to current regulations, you should acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You have the right to request the removal of all your personal information at any time – it’s yours not ours. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Faulty Goods & Problems

Faulty Goods 

Delivery

I will provide the option of a full refund or replacement of goods within a reasonable time, if the goods turn out to be faulty or different from those the customer ordered. I will give all refunds as soon as possible, at the latest within 30 days of agreeing to give a refund, taking into account the original method of payment.
Complaints will be dealt with fairly, confidentially and speedily.